Product Sections
| About Us Pots and Pans specialise in supplying an extensive range of cookware and homewares including pans, kitchen knives, utensils, small electricals, tableware and barware. We are often able to buy in bulk at tremendous savings which we are able to pass on to our customers. We also make a point of buying end of lines and surplus stock. This is always marked as such, represents really good value for money and is usually featured as special offers on the site. We believe we have the most comprehensive cookware site in the U.K. - if you don't find what you are looking for please contact us, as we may well have it in stock in our shop. Our Contact details: Pots and Pans Geisher Road Callander Perthshire FK17 8LX United Kingdom Phone: 01877 33 99 00 Fax: 01877 33 95 09 Email: admin [at] pots-and-pans [dot] co [dot] uk VAT Number 888 9500 58 Our Office Hours are: Mon to Fri - 9am to 5pm VAT No. 888 9500 58; Company Number SC154311 You can also visit our shop at: 15 Church Street, St. Andrews, KY16 9NW - Tel: 01334 477433 |
| Making A Purchase Buying from us could not be easier - just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. Please pay close attention to the Special Offers available, as you may have to add a product to the cart in order to qualify for a discount. We also accept orders by telephone.
All the prices quoted on the product pages are in pounds sterling and include VAT at 17.5%. Once products are added to the shopping cart, tax is displayed separately. Customers outside of the E.U. will have the tax deducted from their order. In the case of a product or price change after an order has been placed, we will contact the customer and offer the opportunity to cancel the order.
|
| Shipping And Handling We use Parcelforce as our main delivery service - orders are usually delivered within 48 hours of dispatch, Monday to Friday. Our standard delivery charge for mainland Great Britain (including Isle of Skye and Isle of Wight) is £4.95 per order. See our Delivery Information page for charges to other locations. Contributing towards the cost of packing and sending the goods enables us to keep the price for each item as low as possible - usually, when other companies offer 'free' delivery, the delivery charge is built into each item so that you do pay for delivery, and, if you buy more than one item, you could end up paying a delivery charge several times over. We find Parcelforce provides an excellent service and they will often use your local postman/post office to supplement their own delivery vans. For delivery charges off the mainland, and for countries outside the U.K., place your order as normal and you will receive an automated response from the website. We will contact you afterwards with the cost of sending the goods to enable you to agree (or not) to the additional charge before we send them and before your card is debited. We use Parcelforce (and partners) for these deliveries, and due to the large quantity of goods we send abroad, we have been able to negotiate special prices, which means the transport costs are far lower than any other carrier we can find. |
| Delivery Schedule Deliveries require a signature, so please ensure that you are available to receive the delivery or have left specific alternative delivery instructions when placing your order. eg: leave in shed, leave next door. Upon receipt of goods, please endorse the Parcelforce delivery note with both your signature and the time of delivery. If you find that your goods have been damaged in transit, or part of your shipment is missing, please tell us immediately upon receipt of goods quoting your order number. Undelivered parcels must be reported to us within 10 working days. Email us via the 'Contact Us' link on the site or telephone 01877 339900. We will either refund the original amount paid or send a replacement, whichever is prefered. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free. |
| Credit Card Security If you are paying by credit/debit card through Protx or Paypal, you will be transferred to their website to enter your details. This ensures full card security, as we are never in possession of your full card details - only your chosen payment provider has the details, which helps to prevent fraud. |
| Guarantee We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee. |
| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01877 33 99 00 (International +44 01877 33 99 00) or fax us on 01877 33 95 09 or write to us at Geisher Road Callander Perthshire FK17 8LX United Kingdom |
| Returns Policy The customer may cancel the goods ordered at any time and in addition may return any goods within 7 working days of receipt and we will refund the full amount of the goods, not the delivery and/or collection costs, as soon as the goods are received back in our premises, providing the goods are in their original packaging and have not been used. If customers are arranging their own return we strongly advise they are sent by insured recorded delivery, e.g. parcel post with compensation. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
We try to offer the lowest prices available - if you find it cheaper, let us know and we'll try and price match. |
 | |
Add Pots and Pans to Your Favourites
Del.icio.us
facebook
Stumble It!